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Assistant Manager, Operational Communications
Location:
Scarborough
Description:
Requisition ID: 197423 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Operational Communications is part of the Global Contact Centres’ National Communications team, responsible for the strategy, development, and execution of all operational and employee communications for Canadian and Canada-supporting Global Contact Centres (including Scotia GBS, Mexico and Dominican Republic). The incumbent is responsible for the development of day-to-day internal communication solutions that effectively meet business needs. This includes monitoring communication and partner request channels and web-based resources. The incumbent also provides administrative support, where required. The incumbent works closely with the Manager, Operational Communications & Incident Management, and the National Operations team to ensure that time-sensitive information is communicated as required. They also work very closely with other key stakeholder groups including, but not limited to, Customer Experience, Retail Distribution, Product Teams, and the broader Canadian Bank, to implement communications related to key projects. Key Accountabilities: 1. Support and Contribute to the Timely and Relevant Delivery of Accurate and Engaging Internal Communications by : Drafting and/or editing operational communications (News Items) updates by working with internal CBCC stakeholders (frontline and support areas) and EO and business line partners to support the delivery of memorable customer experiences. Developing and managing to communication project plans for CBCC and Canadian Banking key partners, per above. Reviewing partner project calendars - e. g. Customer Experience’s Communication Online Request Environment (CORE) – daily, determining the role of Global Communications, advising the Manager, Operational Communications & Incident Management, of any relevant developments, and developing supporting communications. . Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
April 18 on ListedBuy
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More About this Listing: Assistant Manager, Operational Communications
Assistant Manager, Operational Communications is a Executive Assistant Manager Job at Scotiabank located in United States. Find other listings like Assistant Manager, Operational Communications by searching Oodle for Executive Assistant Manager Jobs.
Assistant Manager, Operational Communications is a Executive Assistant Manager Job at Scotiabank located in United States. Find other listings like Assistant Manager, Operational Communications by searching Oodle for Executive Assistant Manager Jobs.