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Customer Service Administrative Assistant
Location:
Newport News, VA
Description:
Job Title: Guest Relations Full Time: | 40 hours per week | occasional overtime Hourly Position - normal shifts are 6 am to 2 pm or 2 pm to 10 pm *MUST be available for a rotating weekly schedule which may include week-ends and holidays. Reports To: Accounting Assistant Indirectly Reports To: Corporate Controller and General Manager Job Summary: As the FACE OF KILN CREEK, will be expected to greet EVERY client visiting jour property in a cheerful, upbeat manner. Maintain knowledge of Kiln Creek policies, procedures and special events, answering telephones and email inquiries about our facilities. Be a liaison as a hotel concierge and crucial member of our team in building customer relations. Principal Duties/Tasks: Provide excellent customer service to all guests, residents, members, and vendors. Perform basic administration duties: switchboard operator, email/fax/scan, and provide approved information to the public about Kiln Creek. Key responsibilities: Provide exceptional customer service Anticipate and satisfy the needs of our guests Concierge - provide solutions to requests from the hotel or other guests Hotel ch eck-ins/outs in accordance with current policies and procedures Communication with housekeeping staff on changes or inclusions to reservations in real time; as well as, various other departments Providing a Shift Report at the conclusion of the each shift Upselling, or offering packages to the customer(s) Processing hotel or special event reservations and payments for Kiln Creek Events following set policies and procedures Daily Lobby and Office Housekeeping Maintenance Administrative tasks as requested by the Accounting Assistant, Department Heads and/or General Manager Hours: Must be available to work a flexible schedule Physical Skills: Lifting and carrying up to 25 lbs, squatting, bending, kneeling, light housekeeping, sitting, climbing stairs Required Work Experience: 1 year customer service experience, computer and pc application literacy, mobile device literacy, administrative skills Mental/Visual Skills: Communication skills; Public interaction and Telephone. Passion of Kiln Creek's standard in excellent customer service. Conflict Resolution skills. Confidence in negotiation and sales skills. Good time management and organizational skills Required Work Habits: Must be a self-starter able to work supervised or unsupervised and be a team player. Reliability and timeliness are imperative. Required Education: High School Graduate Working Conditions: Mostly indoor climate controlled. Some outdoor responsibilities on a limited basis. Uniforms: Business casual attire - neat, ironed clothing - no logos other than from our company, no hats. Uniform will be assigned. No excessive jewelry, make-up or perfume. Hair must be professional. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. Kiln Creek Golf Club & Resort is a zero drug and alcohol tolerance facility. Interested parties will be required to pass drug testing, provide a photo ID and Social Security Card.
Company:
Kiln Creek Golf Club And Resort
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Customer Service Administrative Assistant
Customer Service Administrative Assistant is a Clerical Administrative Assistant, Administrative Specialist, Customer Service Representative Job at Kiln Creek Golf Club and Resort located in Newport News VA. Find other listings like Customer Service Administrative Assistant by searching Oodle for Clerical Administrative Assistant, Administrative Specialist, Customer Service Representative Jobs.
Customer Service Administrative Assistant is a Clerical Administrative Assistant, Administrative Specialist, Customer Service Representative Job at Kiln Creek Golf Club and Resort located in Newport News VA. Find other listings like Customer Service Administrative Assistant by searching Oodle for Clerical Administrative Assistant, Administrative Specialist, Customer Service Representative Jobs.